Customer Success Manager

Check Point Software Technologies; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Check Point Software Technologies is seeking a Senior Customer Success Manager to drive post-sales outcomes for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team. You will own customer success, collaborate with Support, Solutions Architecture, Product, and Sales, and build trusted relationships with senior security leaders to ensure adoption and expansion.

You will lead onboarding, measure value delivery, and create scalable playbooks and reporting for complex enterprise

Qualifications

• 7+ years in customer success, account management, or technical customer-facing roles.
• Experience with enterprise SaaS products and multi-stakeholder accounts.
• Proven ability to manage multiple products across large global accounts.
• Strong executive presence with CISOs and senior IT/security leaders.
• Excellent written and verbal communication for executives.
• Data-driven approach to health, adoption, and retention metrics.
• Fluency in English; additional European languages a plus.
• Willingness to travel within the EMEA region.
• Experience in cybersecurity, cloud security, or AI/ML product environments.
• Understanding of AI security concepts (prompt injection, data leakage, model risk, governance).
• Experience selling or supporting workforce AI usage products.
• Familiarity with red teaming, penetration testing, or security assessment workflows.

Responsibilities

• Own post-sales relationship and health for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team.
• Engage with CISOs, Heads of IT, Heads of Security and other senior stakeholders.
• Lead onboarding and adoption programs to measurable security outcomes.
• Build success plans with milestones and value metrics; track progress with executives.
• Drive retention and expansion by identifying new use cases and renewal risks early.
• Oversee support escalations and ensure timely resolution with Support.
• Represent the voice of the customer to Product and Engineering to shape the roadmap.
• Create repeatable playbooks, enablement content, and reporting for EMEA customers.
• Collaborate with Account Managers and Account Executives on renewals and expansion.
• Work with the post-sales Solutions Architect to scope deployments and resolve blockers.

Skills

Customer success management

Enterprise SaaS experience

Executive communication

Data-driven analytics

English fluency

Travel willingness

CISO engagement

Job description

Описание

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Задачи

• Own the post-sales relationship and health for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team.
• Engage with some of the largest enterprise customers in the world, including CISOs, Heads of IT, Heads of Security, and other senior stakeholders.
• Lead onboarding and adoption programs that take customers from initial deployment to measurable security outcomes.
• Build success plans with clear goals, milestones, and value metrics, and track progress with executive sponsors.
• Drive retention and expansion by identifying new use cases, cross-product opportunities, and renewal risks early.
• Oversee support escalations and ensure timely, high-quality resolution in partnership with the Support team.
• Serve as the voice of the customer, sharing insights with Product and Engineering to shape the roadmap.
• Create repeatable playbooks, enablement content, and reporting for EMEA customer success.
• Partner with Account Managers and Account Executives on account planning, renewals, and expansion strategy.
• Work closely with the post-sales Solutions Architect, who serves as the technical resource for customers, to scope deployments, resolve technical blockers, and deliver technical value.

Требования

• 7+ years in customer success, account management, or technical customer-facing roles.
• Experience with enterprise SaaS products, with a track record managing complex, multi-stakeholder accounts.
• Proven ability to manage multiple products and drive outcomes across large, global enterprise accounts.
• Strong executive presence and the ability to build credibility with CISOs and senior IT and security leaders.
• Excellent written and verbal communication skills, with the ability to present to executives.
• Data-driven approach to customer health, adoption, and retention metrics.
• Fluency in English required; additional European languages are a plus.
• Willingness to travel within the EMEA region as needed.
• Experience in cybersecurity, cloud security, or AI/ML product environments.
• Understanding of AI security concepts such as prompt injection, data leakage, model risk, and AI governance.
• Experience selling or supporting products in the workforce or employee AI usage space.
• Familiarity with red teaming, penetration testing, or security assessment workflows.

Условия

Check Point Software Technologies protects organizations as they adopt generative AI. Our AI Security portfolio includes AI Agent Security, which secures AI applications and agents at runtime; Workforce AI, which gives enterprises visibility and governance over employee AI usage; and AI Red Team, which helps organizations test AI systems against adversarial attacks. We are looking for a Senior Customer Success Manager to drive post-sales customer success for our EMEA customers. You will own customer outcomes across all three products, work with some of the largest enterprises in the world, and build trusted relationships with senior security and technology leaders. Your work will drive adoption, retention, and expansion, and you will partner closely with Support, Solutions Architecture, Product, and Sales.