Senior Customer Success Manager (Fully Remote)

Check Point Software Technologies; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Check Point Software Technologies seeks a Senior Customer Success Manager to own post-sales relationships for EMEA, driving onboarding, adoption, and measurable outcomes across AI Agent Security, Workforce AI, and AI Red Team. You will partner with senior security leaders at large enterprises to ensure renewal and expansion.

You bring 7+ years in customer success or related roles, enterprise SaaS experience, and a data-driven approach with executive presence to lead multi-stakeholder programs

Qualifications

• 7+ years in customer success, account management, or technical customer-facing roles.
• Experience with enterprise SaaS and managing complex multi-stakeholder accounts.
• Strong executive presence and data-driven approach.

Responsibilities

• Own the post-sales relationship and health for EMEA customers.
• Lead onboarding and adoption programs from initial deployment to measurable outcomes.
• Drive retention and expansion by identifying new use cases and renewal risks early.

Skills

Customer success

Account management

Executive presence

Data-driven

Job description

• You will drive post-sales customer success for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team.
• You will work with some of the largest enterprises in the world and build trusted relationships with senior security leaders.

Key Responsibilities:

• Own the post-sales relationship and health for EMEA customers.
• Lead onboarding and adoption programs from initial deployment to measurable outcomes.
• Drive retention and expansion by identifying new use cases and renewal risks early.

Qualifications:

• 7+ years in customer success, account management, or technical customer-facing roles.
• Experience with enterprise SaaS and managing complex multi-stakeholder accounts.
• Strong executive presence and data-driven approach.

Why Check Point:

• Join a company protecting over 100,000 organizations from cyber and AI threats.
• Work at the forefront of AI-driven security on a global scale.

Check Point Software Technologies

Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats. They are recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.