Senior Customer Success Manager

present of AI; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Tavus builds real-time conversational video AI, lifelike AI humans offered as an API for developers. We are seeking a Senior Customer Success Manager to own relationships with major accounts, drive product adoption, and keep renewals and growth on track with a strong cross-functional approach.

In this role you will work closely with engineering and product teams to translate customer feedback into priorities and ensure developers and media teams maximize value from the API.

Qualifications

• Experience guiding customers through technical products and helping them extract value.
• Proven ability to drive renewals and growth with enterprise accounts.
• Strong collaboration with engineering and product teams to address customer needs.

Responsibilities

• Own relationships with key accounts and ensure retention and expansion.
• Help customers derive maximum value from the product and API.
• Coordinate with engineering, product, and sales to align on priorities.
• Translate customer feedback into clear product and process improvements.
• Monitor churn risk and drive proactive renewal strategies.

Skills

Account management

Developer/API fluency

Cross-functional collaboration

Technical product adoption

Tools

APIs

Job description

Customer & Solutions · San Francisco · FullTime · Senior level

A senior customer success manager typically owns relationships with important accounts, helps customers get value from the product, and keeps renewals and growth on track. A strong candidate brings experience guiding customers through technical products, working with engineering and product teams, and turning customer feedback into clear priorities. At a company offering real time video AI through an API, that means helping developers and media teams adopt and expand their use of the product.

How it fits the AI era

AI changes customer success work by handling routine questions, summarizing account history, and flagging risk earlier. What stays human is building trust, understanding what a customer is really trying to do, and pushing for decisions across teams. This role sits close to that mix, where the product itself is AI and the customer relationship still depends on judgment and follow through.

How it builds AI experience

Working here would build hands on experience with conversational video AI, APIs, and how developers integrate AI into products. A person in this role would learn to explain model behavior, set expectations around latency and quality, and gather feedback that shapes the product. That kind of experience is useful for later roles in customer success, product, or solutions work around AI platforms.

Worth showing

• Account management
• Technical product adoption
• Cross team coordination
• Developer or API fluency
• Renewal and growth

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Tavus

Tavus builds real-time conversational video AI, lifelike AI humans that see, hear and respond face to face, offered as an API for developers to build on.