Senior Customer Success Leader: Strategy & Growth

Protolabs; Maple Plain (MN); On-site; USD 114,000 - 156,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Employee Stock Purchase Program

Job summary

Protolabs is seeking a Senior Manager of Customer Success to lead our customer success efforts in Maple Plain, Minnesota. In this role, you will provide strategic leadership to ensure an exceptional customer experience and strengthen customer relationships while meeting operational goals.

This position requires a minimum of 5 years of leadership experience and a Bachelor's Degree in a relevant field. Benefits include competitive salary, bonuses, health insurance, and generous PTO.

Qualifications

• 5+ years of leadership experience managing customer-facing teams.
• Strong experience in analytics and forecasting.
• Experience leading projects or change initiatives.

Responsibilities

• Define and execute customer success strategy aligned with business objectives.
• Lead and develop teams to enhance customer experience.
• Monitor service metrics to drive continuous improvement.

Skills

Leadership

Communication

Analytical skills

Project management

Interpersonal skills

Education

Bachelor’s Degree in Business Administration, Management, or related field

Tools

CRM

Microsoft Office

Job description

Protolabs is seeking a Senior Manager of Customer Success to lead our customer success efforts in Maple Plain, Minnesota. In this role, you will provide strategic leadership to ensure an exceptional customer experience and strengthen customer relationships while meeting operational goals.

This position requires a minimum of 5 years of leadership experience and a Bachelor's Degree in a relevant field. Benefits include competitive salary, bonuses, health insurance, and generous PTO.