Strategic Customer Relationship Manager

Proto Labs; Minnesota; Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

PTO and holidays

Employee stock purchase program

Disability insurance

Dental and Vision

Job summary

Protolabs is seeking a Customer Relationship Program Manager to drive health, retention and growth of post-sale accounts from our Maple Plain, MN location. The role combines strategic leadership with hands-on project management across engineering, operations, and sales to ensure consistent, high-quality service.

You will build multi-thread relationships, assess manufacturability, coordinate with internal teams, monitor orders, and advocate for customers throughout the lifecycle.

Qualifications

• 2 to 5 years in a fast-paced account management or customer success role in B2B.
• Experience in aerospace and defense is required for this position.
• Excellent written and verbal communication skills.
• Proven ability to manage relationships with internal and external customers.
• Ability to research industry trends relevant to the client.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage health, retention, and growth of post-sale accounts.
• Provide consultative guidance on manufacturability, materials, tolerances and lead times.
• Monitor orders and coordinate with operations to meet SLAs.
• Capture customer feedback and drive product improvements.
• Coordinate cross-functional teams to support customer needs.
• Maintain project plans and deliverables.

Skills

Account management

Customer relationship management

Project management

PM methodologies

Analytical thinking

Strategic thinking

Strong communication

Relationship building

Travel willingness

Cross-functional collaboration

Education

BA/BS or equivalent experience

Tools

Salesforce

Job description

Protolabs is seeking a Customer Relationship Program Manager to drive health, retention and growth of post-sale accounts from our Maple Plain, MN location. The role combines strategic leadership with hands-on project management across engineering, operations, and sales to ensure consistent, high-quality service.

You will build multi-thread relationships, assess manufacturability, coordinate with internal teams, monitor orders, and advocate for customers throughout the lifecycle.