Senior Enterprise Customer Success Leader

RapidScale; Stamford (CT); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Charter Communications, operating as Spectrum, seeks a Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You’ll coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure value realization, retention, and expansion.

In this role you’ll lead QBRs, shape outcome-based plans, guide cross-functional teams, and mentor others, driving scalable Customer Success programs and delivering measurable business impact.

Formación

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Proven ability to manage customer relationships and drive value realization.
• Strong communication and stakeholder management skills.
• Experience working cross-functionally in matrixed organizations.

Responsabilidades

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Ensure delivery and operational activities remain aligned to outcomes, not just scope completion.
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment.
• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases.
• Proactively identify risks to retention and develop mitigation plans.
• Partner closely with Sales and Account Management to support renewal strategy and execution.
• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities.

Conocimientos

Customer Success

Client Services

Account Management

Consulting

B2B Technology

Enterprise Relationships

Stakeholder Management

Cross-functional Collaboration

Educación

Bachelor's degree

Master's degree

PhD

12+ years experience

Descripción del empleo

Charter Communications, operating as Spectrum, seeks a Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You’ll coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure value realization, retention, and expansion.

In this role you’ll lead QBRs, shape outcome-based plans, guide cross-functional teams, and mentor others, driving scalable Customer Success programs and delivering measurable business impact.