Remote AI-Driven Customer Success Manager

Talantir; Northern (KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

OpenSesame is seeking a results-oriented Customer Success Manager to partner with elearning customers, ensuring successful onboarding and ongoing value delivery. You will manage renewals, growth opportunities, and customer engagement while coordinating with cross-functional teams.

As a remote-first company, you will handle a diverse portfolio across the US, with travel as needed. The role offers comprehensive benefits, ISO stock options, 401(k) matching, and PTO, reflecting our commitment to a

Qualifications

• Trusted advisor to customers in the elearning space.
• Ability to drive renewals, account growth, and customer satisfaction.
• Experience with Salesforce.com and Gainsight preferred.

Responsibilities

• Deliver onboarding and virtual demos to customers.
• Develop success plans and forecast renewals.
• Collaborate with Support, Curation and Sales to drive value.

Job description

OpenSesame is seeking a results-oriented Customer Success Manager to partner with elearning customers, ensuring successful onboarding and ongoing value delivery. You will manage renewals, growth opportunities, and customer engagement while coordinating with cross-functional teams.

As a remote-first company, you will handle a diverse portfolio across the US, with travel as needed. The role offers comprehensive benefits, ISO stock options, 401(k) matching, and PTO, reflecting our commitment to a