Senior Customer Success Lead — Value Realization & Growth

Exostar; Herndon (VA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Employee Development Programs

Flexible Time Off

Comprehensive Benefits

Job summary

Exostar is looking for a Senior Customer Success Manager in Herndon, Virginia, who will work closely with customers to maximize their value from our solutions. You will lead operational reviews, mentor junior team members, and support renewal and expansion opportunities. The ideal candidate has over 8 years in customer success, a strong grasp of supply chain processes, and experience managing renewals and expansions. Join us for a rewarding career with excellent benefits and a commitment to employee development.

Qualifications

• 8+ years of experience in Customer Success or similar customer-facing role.
• Strong understanding of supply chain processes including sourcing and procurement.
• Proven experience managing portfolios of $3M+ annually.

Responsibilities

• Partner with assigned customer accounts to ensure they achieve value from Exostar solutions.
• Lead operational reviews discussing support tickets and ongoing performance.
• Mentor and train junior Customer Success team members.

Skills

Customer Success Management

Supply Chain Processes

Problem Solving

Negotiation and Persuasion

Customer Engagement

Job description

Exostar is looking for a Senior Customer Success Manager in Herndon, Virginia, who will work closely with customers to maximize their value from our solutions. You will lead operational reviews, mentor junior team members, and support renewal and expansion opportunities. The ideal candidate has over 8 years in customer success, a strong grasp of supply chain processes, and experience managing renewals and expansions. Join us for a rewarding career with excellent benefits and a commitment to employee development.