Strategic CSM: Value Realization & Renewals

Default Brand; United States; Remote; USD 110,000 - 190,000; Full time

Benefits offered by this job

Internal training and development

Engaging workplace with social events

Job summary

Exostar’s Customer Success Manager (CSM) is a key member of the Go-To-Market team. You will partner with customers to deliver outstanding experiences, ensure maximum value from the Exostar platform, and operationalize our products within their business.

You will collaborate with the Head of Customer Success and leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations.

Qualifications

• 5+ years in Customer Success or similar customer-facing role
• Proven experience managing and closing renewal portfolios
• Demonstrated experience generating and closing expansion opportunities
• Bachelor's degree in Business Administration, Information Technology, or a related field

Responsibilities

• Partner with assigned customer accounts to ensure value from Exostar solutions, supporting renewal and expansion opportunities.
• Develop and maintain understanding of customers’ processes to guide usage of Exostar products and identify expansion opportunities.
• Coordinate with internal stakeholders to drive resolution of open customer items and provide proactive updates.
• Lead regular operational reviews with customers, discussing support tickets and performance metrics.
• Collaborate with services delivery teams to ensure successful execution of engagements and extended contracts.
• Mentor and train junior Customer Success team members as needed.
• Support development and implementation of systems and tools providing performance metrics for Customer Success.

Skills

Customer success

Renewal management

Executive presence

Negotiation

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business Administration, IT, or related field

Job description

Exostar’s Customer Success Manager (CSM) is a key member of the Go-To-Market team. You will partner with customers to deliver outstanding experiences, ensure maximum value from the Exostar platform, and operationalize our products within their business.

You will collaborate with the Head of Customer Success and leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations.