Senior Customer Success Lead — K-12 District Renewals Remote

World Book; Chicago (IL); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Referral bonus

Job summary

World Book seeks a Customer Success Lead to drive renewals for World Book Online and manage a curated portfolio of school, district, and library accounts. You will lead ClassMate implementation from kickoffs to adoption, training principals and teachers, coordinating across Curriculum, Product, Operations and Sales to ensure scalable, timely launches.

Responsibilities include growing high-value renewals, coaching the renewals team, and leveraging Salesforce to track activity and quotes.

Qualifications

• Experience implementing K-12 instructional software in schools and districts.
• K-12 classroom teaching experience.
• Experience leading or coaching a customer success, account management or renewals team.
• A record of owning renewals and a retention number for school, district or library accounts.
• Experience leading live training for teachers and principals, in person and online.
• Daily working use of Salesforce or equivalent CRM.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead the World Book Online renewal team and own renewal retention across school and library accounts.
• Manage strategic library and media services renewals, including high-value contracts.
• Lead ClassMate implementation: contract to launch, adoption and renewal.
• Coordinate with Curriculum, Product, Operations and Sales to ensure timely launches.
• Apply lessons from each implementation to improve and scale the process.

Skills

K-12 instructional software deployment

K-12 classroom teaching

Customer success leadership

Renewals ownership/retention

Live training delivery

Salesforce CRM usage

Bachelor's degree

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

CRM software

Job description

World Book seeks a Customer Success Lead to drive renewals for World Book Online and manage a curated portfolio of school, district, and library accounts. You will lead ClassMate implementation from kickoffs to adoption, training principals and teachers, coordinating across Curriculum, Product, Operations and Sales to ensure scalable, timely launches.

Responsibilities include growing high-value renewals, coaching the renewals team, and leveraging Salesforce to track activity and quotes.