K-12 Renewal & Retention Specialist

Joyful Reading Company; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Joyful Reading Co. seeks an Associate School Success Manager (K-12) to own renewal execution across a high-volume portfolio of school and district accounts. You will protect Net Revenue Retention (NRR) and drive customer retention using Beanstack, Comics Plus, and upcoming literacy solutions.

You'll join a fast-paced Client Success team, focusing on timely renewals, risk identification, and targeted expansion opportunities, with a clear path for early-career professionals in EdTech SaaS.

Qualifications

• 1–2 years in Customer Success, Account Management, or Sales Operations.
• Experience with high-volume renewals and NRR focus.
• Understanding SaaS metrics: NRR, GRR, churn.
• Detail-oriented with strong organization and time management.
• Familiarity with HubSpot, data tools, EdTech ecosystem.

Responsibilities

• High-volume portfolio management for K-12 district accounts.
• End-to-end renewal execution and contract processing.
• Monitor health indicators and escalate risks.
• Identify expansion/upsell opportunities.
• Onboarding and adoption support for new scaled accounts.
• Maintain data hygiene in HubSpot.
• Collaborate with Support and Ops during peak seasons.

Skills

Renewals

NRR knowledge

SaaS metrics

CRM tools

Time management

Communication

High-volume queues

EdTech familiarity

Tools

HubSpot

Job description

Joyful Reading Co. seeks an Associate School Success Manager (K-12) to own renewal execution across a high-volume portfolio of school and district accounts. You will protect Net Revenue Retention (NRR) and drive customer retention using Beanstack, Comics Plus, and upcoming literacy solutions.

You'll join a fast-paced Client Success team, focusing on timely renewals, risk identification, and targeted expansion opportunities, with a clear path for early-career professionals in EdTech SaaS.