Lead Renewal Specialist

Cambium Learning Group; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Cambium Learning Group is seeking a Lead Renewal Specialist to oversee Lexia's renewal team. You will supervise Renewal Specialists, guiding priorities from outreach through close, and partner with Sales leadership on renewal strategy to protect recurring revenue.

The role emphasizes mentoring, process optimization, and CRM discipline within a fast-paced, data-driven environment. Ideal candidates will contribute to renewal forecasting accuracy and the ramp and performance of the Renewal

Responsibilities

• Lead Renewal Specialists: supervise and mentor a select group, guiding priorities, account strategy, and renewal execution.
• Onboard and train the team on renewal processes, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge.
• Serve as escalation point for complex renewals and pricing questions; bring issues to the Director for SaaS/New Curriculum.
• Monitor team pipeline, forecast accuracy, and renewal progress; coach on recovery plans for at-risk accounts.

Job description

Location

Remote, US. Candidate must work and reside in US. Ideal candidate will reside within the assigned territory/time zone.

Job Overview

Lead Renewal Specialist serves as the team lead for Lexia's Renewal Specialists supporting the end-to-end renewal process for our preK-12 schools and districts literacy curriculum software. This role carries its own book of renewal business while mentoring, training, and guiding a select group of Renewal Specialists in their day-to-day work. The Lead Renewal Specialist helps protect recurring revenue, strengthens the consistency and quality of the renewal process across the team, and partners with Sales leadership on renewal strategy. Success will be measured by individual and team renewal attainment, forecasting accuracy, and the ramp and performance of the Renewal Specialists they support.

Job Responsibilities

Team Leadership

• Serve as the day-to-day supervise and mentor for a select group of Renewal Specialists, helping guide priorities, account strategy, and execution of the renewal cycle
• Assist in onboarding new Renewal Specialists and in the ongoing training of the team on renewal process, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge
• Act as the first point of escalation for complex renewals, pricing questions, and contract issues, and bring unresolved items to the Director, SaaS/New Curriculum
• Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach Renewal Specialists on recovery plans
• Identify, communicate, and troubleshoot areas where the effectiveness and efficiency of the renewal team can improve, and recommend process changes to Sales leadership
• Assist the Director in special projects and initiatives outside the day-to-day renewal work that contribute to the continued evolution of the organization
• Model best practices for customer communication, cross-motion referrals, and CRM discipline

Renewal Ownership

• Own the full renewal cycle for an assigned book of accounts, which may include larger or more complex districts, from outreach through close, ensuring timely receipt of purchase orders
• Build exceptional, trusted relationships with existing customers to secure multi-year commitments purchased
• Prepare customer-specific renewal pricing