Senior Customer Success Manager — Health Tech

Stellar Health; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible PTO

Paid family leave

Gym memberships

Pre-tax commuter benefits

401k matching

Company lunches NY HQ

Job summary

Stellar Health is seeking a Customer Success Manager in the US to own the end-to-end customer success strategy for a defined book of business. You will lead client relationships with minimal day-to-day direction and drive measurable outcomes across engagement, adoption, and renewal activities.

You will conduct analyses to quantify ROI, build data-driven recommendations, and collaborate with Engineering, Sales, Provider Operations, and Product teams to ensure effective deployment of Stellar’s

Qualifications

• 6+ years in management consulting, customer success, account management, or similar client-facing roles in health tech.
• Healthcare sector experience required.
• Ability to lead client relationships with minimal day-to-day supervision.

Responsibilities

• Own end-to-end customer success strategy for assigned book of business.
• Lead weekly/monthly client meetings and manage QBR preparation.
• Analyze data to identify opportunities and quantify ROI.
• Drive renewals and expansion conversations with senior stakeholders.
• Collaborate with Engineering, Sales, Provider Operations and Product teams to deploy Stellar's platform.
• Proactively manage customer health and mitigate risks.

Skills

Excel proficiency

Analytical skills

Communication

Project management

Data storytelling

Stakeholder management

AI tools familiarity

Job description

Stellar Health is seeking a Customer Success Manager in the US to own the end-to-end customer success strategy for a defined book of business. You will lead client relationships with minimal day-to-day direction and drive measurable outcomes across engagement, adoption, and renewal activities.

You will conduct analyses to quantify ROI, build data-driven recommendations, and collaborate with Engineering, Sales, Provider Operations, and Product teams to ensure effective deployment of Stellar’s