Senior Manager, Customer Success: Retention & Growth Leader

SmartRecruiters, Inc.; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

PTO

Sick and Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Health Savings Account

Life Insurance

Employee Assistance Program

Job summary

Revalize seeks a Senior Manager, Customer Success to lead a high-performing team and ensure long-term customer success across the portfolio. You will manage post-sale lifecycle, drive engagement, and support executive cadences to maximize value realization and renewals.

The role emphasizes mitigating churn, achieving retention targets, and collaborating with cross-functional teams to deliver seamless customer experiences in a fast-paced, AI‑driven environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7+ years in Customer Success/Account Management in SaaS.
• 3+ years of people leadership.
• Proven track record delivering retention in subscription software.
• Strong analytical and problem-solving skills.
• Excellent communication and executive presence.

Responsibilities

• Lead and mentor a team of Customer Success Managers to drive retention and growth.
• Develop strategies to mitigate churn and target price increases.
• Forecast renewal risk and support revenue projections.
• Collaborate with cross-functional teams for post-sale excellence and upgrades.
• Monitor revenue risks and drive cadence to remediate them.
• Engage top accounts at executive level to align on value realization.
• Drive continuous improvement of customer lifecycle and retention strategies.

Skills

Team Leadership

Executive communication

Retention & renewals

Data-driven decisions

Analytical thinking

Education

Bachelor’s degree or equivalent

MBA (preferred)

Job description

Revalize seeks a Senior Manager, Customer Success to lead a high-performing team and ensure long-term customer success across the portfolio. You will manage post-sale lifecycle, drive engagement, and support executive cadences to maximize value realization and renewals.

The role emphasizes mitigating churn, achieving retention targets, and collaborating with cross-functional teams to deliver seamless customer experiences in a fast-paced, AI‑driven environment.