Senior Customer Success & Growth Lead (Flexible Hours)

Real Estate Excellence LLC; McKinney (TX); On-site; USD 88,000 - 132,000; Full time

Job summary

Real Estate Excellence LLC in McKinney, TX seeks a Senior Customer Service Representative fluent in Jira Service Management who can close deals, tighten scripts after losses, own the handoff between Avaya and CRM, and map buyer pain to compelling pitches. You will design landing pages, coordinate campaigns with agencies, and nurture clients into references, with an onboarding plan soon.

Compensation opens at $88,000–$132,000; you will mentor others, enjoy flexible hours, and have a stake in

Qualifications

• Demonstrated senior CSR track record.
• Integrity to flag mistakes first.
• Ability to surface risk early.
• Portfolio of results speaks for itself.
• Calm under pressure in a fast-paced environment.
• Collaborative mindset and teamwork.
• Team player who shares credit.

Responsibilities

• Attend demos and refine the script after losses.
• Own the handoff document between Avaya and CRM.
• Design landing pages and funnels to convert traffic.
• Coordinate campaigns with agencies to meet budgets.
• Map buyer pain to Real Estate Excellence LLC's pitch deck.
• Grow the company's ownership-driven footprint one intro at a time.
• Own post-sale check-ins to turn clients into references.
• Identify Jira Service Management gaps leaking deals at handoff.

Skills

Senior CSR track record

Integrity

Risk awareness

Portfolio evidence

Calm under pressure

Team collaboration

Team player

Tools

Jira Service Management

Job description

Real Estate Excellence LLC in McKinney, TX seeks a Senior Customer Service Representative fluent in Jira Service Management who can close deals, tighten scripts after losses, own the handoff between Avaya and CRM, and map buyer pain to compelling pitches. You will design landing pages, coordinate campaigns with agencies, and nurture clients into references, with an onboarding plan soon.

Compensation opens at $88,000–$132,000; you will mentor others, enjoy flexible hours, and have a stake in