Senior Customer Success Executive – Strategic Accounts

Finch Turf, Inc.; Rogers (AR); Hybrid; USD 96,000 - 149,000; Full time

Job summary

SPS Commerce, a leading cloud-based supply chain management provider, is hiring a Customer Success Executive. This role leads strategic account teams, builds executive relationships, and ensures value realization across SPS products for top customers.

The role engages with upper management, coordinates cross-functional efforts, and drives adoption and renewal strategies. The position is hybrid, requiring in-office presence at Toronto, Minneapolis, or Rogers, AR, with a focus on maximizing

Qualifications

• Minimum 10 years of related experience in retail or account management with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent combination of education and experience
• Proven success interfacing with and aligning at an Executive level
• Excellent organizational skills and written/oral communication skills, initiative, vision, and enthusiasm
• Capabilities to drive informal coaching and leadership from across the account team and organization
• Demonstrated success analyzing complex situations, defining key objectives, and developing strategies and action plans
• Strong background in negotiating contract business terms and understanding terms and conditions
• Proven ability to engage and interact with internal teams to drive the process of resolving issues using forward-thinking, out of the box solutions
• Excellent planning and project management capabilities
• Must have an entrepreneurial outlook and be able to influence future direction of the company through use of trend analysis and hands on experience

Responsibilities

• Develop and maintain new executive relationships and leverage into driving and leading discussions
• Increase customer lifetime value by monitoring onboarding, additions and adoption; aligning with customer goals and creating plans to achieve value
• Ensure on-time delivery of products or services per sales contract and provide product feedback to management or development teams
• Own up to 15 accounts in portfolio at any given time with a mix of enterprise, multiproduct
• Lead change management for the customer and for SPS
• Communicate effectively with multiple levels of organization at both customer and SPS
• Act as the go-to person at SPS and the Customer organization for status and updates
• Advocate for best practices with the customer and overcome resistance to changes to align with SPS objectives
• Establish deep knowledge of products/services and customers' goals and objectives
• Lead by influence and coaching within the team as an informal leader across the organization

Skills

Executive relationships

Account management

Negotiation

Project management

Education

Bachelor's degree

Master's degree

Job description

SPS Commerce, a leading cloud-based supply chain management provider, is hiring a Customer Success Executive. This role leads strategic account teams, builds executive relationships, and ensures value realization across SPS products for top customers.

The role engages with upper management, coordinates cross-functional efforts, and drives adoption and renewal strategies. The position is hybrid, requiring in-office presence at Toronto, Minneapolis, or Rogers, AR, with a focus on maximizing