Customer Success Executive

SPS Commerce, Inc.; Rogers (AR); Hybrid; USD 96,000 - 149,000; Full time

Job summary

SPS Commerce, Inc. is seeking a Customer Success Executive to lead strategic relationships with senior client executives and steer ongoing account teams.

You will manage a portfolio of accounts, drive adoption of SPS products, ensure on-time delivery per contracts, and collaborate across functions to deliver measurable business value.

This role offers hybrid work with in-office presence in Rogers, AR, and competitive on-target compensation.

Qualifications

• Minimum 10 years in retail or account management with a bachelor’s degree.
• Bachelor’s degree; or 6 years with a Master’s degree.
• Proven success interfacing with executives.
• Excellent organizational and written/oral communication skills.
• Strong contract negotiation experience.
• Entrepreneurial mindset and trend analysis.

Responsibilities

• Develop and maintain executive relationships to drive adoption and value.
• Lead account teams and manage multiple high-value accounts.
• Serve as SPS point of contact for status updates and product feedback.
• Drive on-time delivery of products per contract and negotiate terms.
• Collaborate across functions to resolve issues and maximize value.

Skills

Executive communication

Account management

Strategic planning

Leadership

Negotiation

Cross-functional collaboration

Change management

Project management

Data analysis

Education

Bachelor’s degree

Master’s degree

Job description

Description:SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!Position Summary:Job Summary: The Customer Success Executive is a strategic consultant that develops and maintains long-term customer relationships as the leader of the ongoing account team. This position works across the organization to understand the status, opportunities and challenges of each assigned account. The Customer Success Executive is highly proficient in all SPS Commerce products to intelligently speak to the value and usage of each platform. This role will develop and maintain strong relationships with upper management and executives is critical to success, both within SPS and with our customers.Essential Responsibilities / DutiesDevelop and maintain new executive relationships and leverage into driving and leading discussionsIncrease customer lifetime value by:o Monitoring customer trading partner onboarding, additions and adoption; Aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customer achieve that valueEnsure on-time delivery of products or services per sales contract and provide product feedback to management or development teamsOwn up to 15 accounts in portfolio at any given time with a mix of enterprise, multiproduct and will need toLead change management for the customer and for SPSCommunicate effectively with multiple levels of organization both at the customer as well as within SPSAct as the go-to person at SPS and the Customer organization for general status and updatesAdvocate for best practices with the customer and overcome resistance to process changes in order to align to SPS business objectives along with optimal customer supportEstablish a deep knowledge of organization's products and services and customers' business goals and objectivesLead by influence, coaching and guiding other team members in decision-making; recognized as an advanced individual contributor who is an informal leader across the organizationMinimum RequirementsA minimum of 10 years of related experience in retail or account management with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent combination of education and experienceProven success interfacing with and aligning at an Executive levelExcellent organizational skills and written/oral communication skills, initiative, vision, and enthusiasmCapabilities to drive informal coaching and leadership from across the account team and organizationDemonstrated success analyzing complex situations, defining key objectives, and developing strategies and action plansStrong background in negotiating contract business terms and understanding terms and conditionsProven ability to engage and interact with internal teams to drive the process of resolving issues using forward-thinking, out of the box solutionsExcellent planning and project management capabilitiesMust have an entrepreneurial outlook and be able to influence future direction of the company through use of trend analysis and hands on experiencePreferred ExperienceMBALocation:This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis or Rogers, AR office.What We Offer:At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role.The total annualized on-target compensation range for this position is $95,800 - $148,500. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range.SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.Commitment to our Employees:At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.