Customer Success Executive

SPS Commerce Inc; United States; Hybrid; USD 96,000 - 149,000; Full time

Benefits offered by this job

Health benefits

Job summary

SPS Commerce Inc is seeking a Customer Success Executive to lead an account team, building long-term relationships with executive-level stakeholders and driving value across SPS products. You will operate as a strategic consultant, coordinating across the organization to understand status, opportunities, and challenges for each account.

The role requires guiding cross-functional teams, owning up to 15 accounts, and driving adoption, renewal, and expansion while aligning customer goals with SPS

Qualifications

• Minimum of 10 years in retail or account management with Bachelor’s degree, or 6 years with Master’s degree
• Proven success interfacing with and aligning at an Executive level
• Excellent organizational and written/oral communication skills
• Capable of coaching and leading across the account team
• Strong analytical and problem-solving abilities
• Experience negotiating contract terms and conditions
• Ability to engage internal teams to drive issue resolution
• Proactive planning and project management experience
• Entrepreneurial mindset to influence future company direction

Responsibilities

• Develop and maintain executive relationships and lead discussions to drive customer value
• Monitor onboarding, additions and adoption of trading partners
• Align with customers to understand goals and manage plans to achieve value
• Ensure on-time delivery per contract and provide product feedback to management
• Manage up to 15 accounts with a mix of enterprise and multi-product offerings
• Lead change management for customers and SPS
• Communicate status with multiple levels inside customer and SPS
• Serve as go-to person for status updates and escalation
• Advocate best practices and overcome resistance to changes
• Develop deep knowledge of SPS products and customer goals
• Lead by influence and coaching across the team

Skills

Executive relationships

Account management

Strategic advisory

Negotiation

Relationship building

Change management

Leadership

Communication

Education

MBA

Job description

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary: Job Summary

The Customer Success Executive is a strategic consultant that develops and maintains long‑term customer relationships as the leader of the ongoing account team. This position works across the organization to understand the status, opportunities and challenges of each assigned account. The Customer Success Executive is highly proficient in all SPS Commerce products to intelligently speak to the value and usage of each platform. This role will develop and maintain strong relationships with upper management and executives is critical to success, both within SPS and with our customers.

Essential Responsibilities / Duties

• Develop and maintain new executive relationships and leverage into driving and leading discussions Increase customer lifetime value by:
• Monitoring customer trading partner onboarding, additions and adoption
• Aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customer achieve that value
• Ensure on‑time delivery of products or services per sales contract and provide product feedback to management or development teams
• Own up to 15 accounts in portfolio at any given time with a mix of enterprise, multiproduct and will need to
• Lead change management for the customer and for SPS
• Communicate effectively with multiple levels of organization both at the customer as well as within SPS
• Act as the go-to person at SPS and the Customer organization for general status and updates
• Advocate for best practices with the customer and overcome resistance to process changes in order to align to SPS business objectives along with optimal customer support
• Establish a deep knowledge of organization’s products and services and customers’ business goals and objectives
• Lead by influence, coaching and guiding other team members in decision-making; recognized as an advanced individual contributor who is an informal leader across the organization

Minimum Requirements

• A minimum of 10 years of related experience in retail or account management with a Bachelor’s degree
• or 6 years and a Master’s degree
• or equivalent combination of education and experience
• Proven success interfacing with and aligning at an Executive level
• Excellent organizational skills and written/oral communication skills, initiative, vision, and enthusiasm
• Capabilities to drive informal coaching and leadership from across the account team and organization
• Demonstrated success analyzing complex situations, defining key objectives, and developing strategies and action plans
• Strong background in negotiating contract business terms and understanding terms and conditions
• Proven ability to engage and interact with internal teams to drive the process of resolving issues using forward‑thinking, out of the box solutions
• Excellent planning and project management capabilities
• Must have an entrepreneurial outlook and be able to influence future direction of the company through use of trend analysis and hands on experience

Preferred Experience MBA

Location:

This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis or Rogers, AR office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role. The total annualized on-target compensation range for this position is $95,800 - $148,500. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce — where innovation meets impact.

As the world’s largest retail network, we empower over 46,000 customers across diverse industries with cutting‑edge cloud technology and expert support, helping them streamline supply chain operations and focus on what we do best.

At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth — and we’re just getting started

Why SPS Commerce?

Impactful Work

Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.

Belonging Culture

We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.

Growth Opportunities

Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.

Make Your Career Here

We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown — they’re made.