Strategic Customer Success Executive

SPS Commerce Inc; United States; Hybrid; USD 96,000 - 149,000; Full time

Benefits offered by this job

Health benefits

Job summary

SPS Commerce Inc is seeking a Customer Success Executive to lead an account team, building long-term relationships with executive-level stakeholders and driving value across SPS products. You will operate as a strategic consultant, coordinating across the organization to understand status, opportunities, and challenges for each account.

The role requires guiding cross-functional teams, owning up to 15 accounts, and driving adoption, renewal, and expansion while aligning customer goals with SPS

Qualifications

• Minimum of 10 years in retail or account management with Bachelor’s degree, or 6 years with Master’s degree
• Proven success interfacing with and aligning at an Executive level
• Excellent organizational and written/oral communication skills
• Capable of coaching and leading across the account team
• Strong analytical and problem-solving abilities
• Experience negotiating contract terms and conditions
• Ability to engage internal teams to drive issue resolution
• Proactive planning and project management experience
• Entrepreneurial mindset to influence future company direction

Responsibilities

• Develop and maintain executive relationships and lead discussions to drive customer value
• Monitor onboarding, additions and adoption of trading partners
• Align with customers to understand goals and manage plans to achieve value
• Ensure on-time delivery per contract and provide product feedback to management
• Manage up to 15 accounts with a mix of enterprise and multi-product offerings
• Lead change management for customers and SPS
• Communicate status with multiple levels inside customer and SPS
• Serve as go-to person for status updates and escalation
• Advocate best practices and overcome resistance to changes
• Develop deep knowledge of SPS products and customer goals
• Lead by influence and coaching across the team

Skills

Executive relationships

Account management

Strategic advisory

Negotiation

Relationship building

Change management

Leadership

Communication

Education

MBA

Job description

SPS Commerce Inc is seeking a Customer Success Executive to lead an account team, building long-term relationships with executive-level stakeholders and driving value across SPS products. You will operate as a strategic consultant, coordinating across the organization to understand status, opportunities, and challenges for each account.

The role requires guiding cross-functional teams, owning up to 15 accounts, and driving adoption, renewal, and expansion while aligning customer goals with SPS