Senior Customer Success Manager (Fully Remote)

Unite Us; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible time off

Parental leave

401(k) with employer match

Wellness benefits

Job summary

Unite Us is seeking a strategic Customer Success Manager to own executive relationships and drive outcomes for healthcare and government accounts.

You will lead adoption, renewals, and cross-functional initiatives, shaping account strategy and ensuring measurable value through the Unite Us platform. The role requires strong relationship management and a track record of guiding complex, multi-stakeholder programs.

Qualifications

• 3+ years of customer success or account management experience.
• 3+ years supporting healthcare or government customers.
• Experience managing complex relationships and leading strategic meetings.

Responsibilities

• You own strategic customer relationships and account strategy.
• You drive adoption, value, and customer outcomes using product expertise.
• You lead renewals, escalations, and cross-functional initiatives.

Skills

Customer success

Account management

Healthcare/government experience

Relationship management

Strategic meetings leadership

Job description

• You serve as a strategic advisor for complex accounts, owning customer outcomes, retention, and growth.
• You build strong relationships with operational and executive stakeholders.
• You develop account strategies and drive measurable value through the Unite Us platform.

Key Responsibilities:

• You own strategic customer relationships and account strategy.
• You drive adoption, value, and customer outcomes using product expertise.
• You lead renewals, escalations, and cross-functional initiatives.

Qualifications:

• 3+ years of customer success or account management experience.
• 3+ years supporting healthcare or government customers.
• Experience managing complex relationships and leading strategic meetings.
• Medical, Dental, and Vision insurance.
• Flexible time off and paid parental leave.
• 401(k) with employer match and wellness benefits.

Unite Us

Unite Us provides a national network and software that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company fosters an inclusive, remote-friendly culture with employee resource groups and a mission-driven environment.