Senior Customer Success Engineer - Enterprise AI Security

CyCognito, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision Coverage

100% Paid Group Life and Disability

Flexible PTO

Monthly health/wellness stipend

401K

Job summary

CyCognito, Inc. is seeking a Customer Success Engineer to be the technical heart of the customer relationship, owning adoption and integration of our platform.

You act as a trusted advisor to practitioners and executives, ensuring measurable value and long-term loyalty across a portfolio of enterprise accounts. You will collaborate with CSMs, translate technical findings into business outcomes, guide engagements, and help scale our AI-driven penetration testing capabilities while maintaining

Qualifications

• 5+ years in customer-facing technical roles owning relationships with enterprise accounts.
• Ability to translate technical detail into business value for practitioners and executives.
• Strong understanding of cybersecurity, penetration testing concepts, and security tooling.

Responsibilities

• Build trusted relationships with key technical stakeholders and platform owners across enterprise accounts.
• Own the technical adoption and enablement, guiding engagements end-to-end.
• Collaborate with CSMs, onboarding new customers and sustaining momentum through regular cadence calls.
• Champion AI pentesting capability and help customer adoption within their security programs.

Skills

Customer-facing

SaaS

Relationship-building

Executive communication

English proficiency

Commercial awareness

Cross-functional collaboration

Tools

SIEM

Firewalls

WAFs

Cloud infrastructure

Job description

CyCognito, Inc. is seeking a Customer Success Engineer to be the technical heart of the customer relationship, owning adoption and integration of our platform.

You act as a trusted advisor to practitioners and executives, ensuring measurable value and long-term loyalty across a portfolio of enterprise accounts. You will collaborate with CSMs, translate technical findings into business outcomes, guide engagements, and help scale our AI-driven penetration testing capabilities while maintaining