Senior Customer Success Engineer, Enterprise Security

Palo Alto Networks; Plano (TX); On-site; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success Engineer (CSE) to act as a product expert, technical advisor, and customer advocate. You will implement custom integrations and guide end-to-end technical execution to ensure customers achieve their business outcomes.

Based in the United States with our Network Security team, you will work with CISOs and technical teams to drive platform adoption, orchestrate NGFW deployments, feature enablement (App-ID, user-ID, content-ID), and manage complex

Qualifications

• 8+ years in Network Engineering or security-related roles.
• Experience as trusted technical advisor to drive customer value.
• Ability to interact with C-suite executives.
• Experience mentoring junior colleagues.
• Open to travel as needed.

Responsibilities

• Provide product expertise and guidance to customers.
• Lead technical engagements and manage complex escalations.
• Collaborate with account teams on delivery strategy.
• Deliver customer training and knowledge sharing.
• Mentor junior colleagues.

Skills

Network engineering

Security engineering

Technical consulting

Mentorship

Executive communication

Travel willingness

Problem solving

Tools

Salesforce

JIRA

Gainsight

Tableau

Cloud platforms (AWS/Azure/GCP/Oracle)

Job description

Palo Alto Networks is seeking a Customer Success Engineer (CSE) to act as a product expert, technical advisor, and customer advocate. You will implement custom integrations and guide end-to-end technical execution to ensure customers achieve their business outcomes.

Based in the United States with our Network Security team, you will work with CISOs and technical teams to drive platform adoption, orchestrate NGFW deployments, feature enablement (App-ID, user-ID, content-ID), and manage complex