Enterprise AI Customer Success Lead

NICE; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

NICE is seeking a Customer Success Manager to ensure that customers are supported throughout their journey with Cognigy’s products. The ideal candidate will drive measurable outcomes through strategic customer engagement and retention strategies.

You will leverage your expertise in enterprise software solutions to directly influence customer executive decisions, ensuring their investment in Cognigy is maximized.

The role requires a minimum of 5 years' experience in software, particularly with AI and CCaaS technologies. Join our dynamic, fast-paced company where your career can soar!

Qualifications

• At least 5 years of experience in the software industry as a Customer Success Manager.
• Proven track record of driving measurable business outcomes for customers.
• Exceptional communication skills, both written and oral.

Responsibilities

• Guide customers in effectively utilizing Cognigy's technology.
• Define and track customer success metrics.
• Design and implement effective customer retention strategies.

Skills

Customer Success Management

CCaaS

AI

Conversational AI

Communication Skills

User-Centric Approach

Tools

CRM platforms

Customer Success tools

Data analysis software

Job description

NICE is seeking a Customer Success Manager to ensure that customers are supported throughout their journey with Cognigy’s products. The ideal candidate will drive measurable outcomes through strategic customer engagement and retention strategies.

You will leverage your expertise in enterprise software solutions to directly influence customer executive decisions, ensuring their investment in Cognigy is maximized.

The role requires a minimum of 5 years' experience in software, particularly with AI and CCaaS technologies. Join our dynamic, fast-paced company where your career can soar!