Senior Enterprise AI Customer Success Manager

Meyandy LLC; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

NiCE is seeking a Senior Customer Success Manager to ensure enterprise customers feel supported throughout Cognigy product implementations, delivering outcomes and driving expansion. You will partner with the Director of Customer Success to balance a high‑value portfolio and align efforts across the organization.

You will engage with C‑level executives, articulate strategic business value, design retention plans, coordinate cross‑functional teams, and advocate for adoption and referrals while

Qualifications

• At least 5 years as a Customer Success Manager in software.
• Proven ability to drive retention, adoption, and ROI.
• Excellent communication and executive engagement skills.

Responsibilities

• Guide customers through enterprise software deployments and outcomes.
• Identify needs, coordinate solutions, and ensure timely delivery.
• Engage with executives to articulate business value and drive expansion.
• Collaborate with sales and technical teams to boost loyalty and reduce churn.
• Develop retention strategies and executive business reviews.
• Encourage customer advocacy through case studies and referrals.

Skills

CCaaS/AI experience

Executive engagement

Enterprise software

Customer success metrics

ROI-focused thinking

Tools

CRM platforms

CS tools

Data analysis software

Job description

NiCE is seeking a Senior Customer Success Manager to ensure enterprise customers feel supported throughout Cognigy product implementations, delivering outcomes and driving expansion. You will partner with the Director of Customer Success to balance a high‑value portfolio and align efforts across the organization.

You will engage with C‑level executives, articulate strategic business value, design retention plans, coordinate cross‑functional teams, and advocate for adoption and referrals while