Senior Customer Success Architect - Adoption & Growth

Bask Health; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A telehealth startup is seeking a Customer Success Manager to enhance customer relationships and oversee the customer lifecycle from onboarding to renewal. Ideal candidates will have over 7 years of experience in Customer Success within a SaaS environment, combined with strong problem-solving skills and a proactive attitude. This role involves analyzing customer metrics, delivering program demos, and collaborating with various teams to drive user adoption and satisfaction. Join a dynamic team to make an impact in the telehealth space.

Qualifications

• 7+ years of experience in Customer Success, Client Services, or similar roles at a SaaS organization.
• Experience managing a large customer book in an enterprise context.
• Highly organized, with ability to juggle multiple projects.

Responsibilities

• Build strong relationships with customers and own the full customer lifecycle.
• Analyze customer engagement metrics to communicate trends and opportunities.
• Deliver program demos and recommend ways to maximize platform use.

Skills

Customer Success

Creative Problem Solving

Communication Skills

E-commerce Experience

Job description

A telehealth startup is seeking a Customer Success Manager to enhance customer relationships and oversee the customer lifecycle from onboarding to renewal. Ideal candidates will have over 7 years of experience in Customer Success within a SaaS environment, combined with strong problem-solving skills and a proactive attitude. This role involves analyzing customer metrics, delivering program demos, and collaborating with various teams to drive user adoption and satisfaction. Join a dynamic team to make an impact in the telehealth space.