Remote Customer Success Manager - Onboarding & Adoption

OpenLoop; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Flexible PTO

401(k) + Company Match

Life Insurance and Pet insurance

Job summary

A telehealth support company is seeking a Customer Success Manager to join their remote team. The role involves supporting clients by ensuring positive experiences through effective onboarding and ongoing account support. Ideal candidates will have a Bachelor’s degree and 1-3 years in customer success, with strong communication and problem-solving skills. The company offers benefits like medical plans and flexible PTO.

Qualifications

• 1–3 years of experience in customer success or related client‑facing role.
• Eager to learn, coachable, adaptable in a fast‑paced environment.

Responsibilities

• Support assigned clients as a day‑to‑day point of contact.
• Execute onboarding and implementation workflows.
• Deliver standardized training and education sessions.

Skills

Strong communication skills

Detail-oriented

Problem-solving mindset

Ability to manage multiple tasks

Education

Bachelor’s degree in Business or related field

Tools

CRM systems or customer success tools

Job description

A telehealth support company is seeking a Customer Success Manager to join their remote team. The role involves supporting clients by ensuring positive experiences through effective onboarding and ongoing account support. Ideal candidates will have a Bachelor’s degree and 1-3 years in customer success, with strong communication and problem-solving skills. The company offers benefits like medical plans and flexible PTO.