Senior Customer Success: Applied AI & CDS Expert

Amazon Web Services (AWS); Irvine (CA); Sur place; USD 154 000 - 208 000; Plein temps

Avantages offerts par ce poste

Health insurance

RSUs and stock-based compensation

401(k) matching

Paid time off

Résumé du poste

Amazon Web Services (AWS) is seeking a CDS Customer Success Specialist to help customers onboard, ramp, and optimize AI-driven messaging workloads. You’ll lead cross-functional field teams across sales, solutions architecture, partners, and product.

The role focuses on Applied AI adoption, guiding customers through architecture, troubleshooting, and best practices while coordinating with field teams to scale impact across portfolios.

Qualifications

• 5+ years of leading large-scale technical or engineering programs with a proven record of thought leadership and delivering customer benefits.
• 5+ years of customer-facing work engaging with executives, technologists, or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.

Responsabilités

• Serve as the primary point of contact for a portfolio of strategic customer accounts and drive enterprise-wide adoption of CDS services.
• Own onboarding and ramp, drive time-to-first-value, remove blockers, and coordinate with SA and support to production.
• Own the expand & churn motion, monitor health and adoption, forecast usage, identify growth opportunities, and address at-risk accounts to meet revenue targets.
• Guide customers adopting conversational and agentic-AI communication patterns on CDS channels.
• Build repeatable assets like playbooks and best-practices for scalable adoption across portfolios.
• Deliver presentations, demos, and programs to enable customer success.
• Build customer skills with CDS, deliverability, compliance, and multi-channel best practices.
• Engage senior stakeholders to understand the value proposition and discover new business value.
• Develop account plans with field teams and collaborate with partners/ISVs to extend reach.

Connaissances

Customer-facing experience

Strategic advisory

Technical depth

AI-driven messaging

Formation

Bachelor's degree or equivalent

Outils

Amazon SES

CPaaS/messaging platforms

Description du poste

Amazon Web Services (AWS) is seeking a CDS Customer Success Specialist to help customers onboard, ramp, and optimize AI-driven messaging workloads. You’ll lead cross-functional field teams across sales, solutions architecture, partners, and product.

The role focuses on Applied AI adoption, guiding customers through architecture, troubleshooting, and best practices while coordinating with field teams to scale impact across portfolios.