Senior AI-Driven Customer Success for CDS

Amazon Web Services (AWS); San Francisco (CA); Vor Ort; USD 177.000 - 239.000; Vollzeit

Zusammenfassung

AWS is seeking a Customer Success Specialist for the Communication Developer Services (CDS) spanning End User Messaging and Amazon SES, with a focus on Applied AI. You will guide enterprise customers through onboarding, ramp, and adoption of CDS channels like email, SMS, and other messaging, while coordinating cross-functional teams including sales, solutions architecture, partners, and product.

The role emphasizes hands-on guidance on AI-driven engagement patterns, setting account plans, and

Qualifikationen

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Aufgaben

• Serve as the primary point of contact for a portfolio of strategic customer accounts, acting as a strategic advisor and driving enterprise-wide adoption of CDS services.
• Own onboarding and ramp. Drive time-to-first-value, remove technical and operational blockers, and coordinate with SA and support to get customers to production quickly.
• Own the expand & churn motion. Monitor customer health and adoption, forecast usage, identify growth opportunities, and address at-risk accounts before churn, while meeting annual revenue and retention targets.
• Guide customers adopting conversational and agentic-AI communication patterns, helping them apply AI-driven engagement responsibly on top of CDS channels.
• Build repeatable, scalable assets such as playbooks, best-practices, and reusable programs, so adoption patterns work across your portfolio rather than one account at a time.
• Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
• Build customer skills and proficiency with CDS (deliverability, compliance, and multi-channel best practices).
• Engage with senior stakeholders to understand the value proposition of CDS and uncover new areas of business value.
• Develop account plans in conjunction with field teams, and work with partners and ISVs to extend reach and drive adoption of AWS solutions.

Kenntnisse

Program leadership

Customer-facing

Cross-functional collaboration

Strategic planning

Ausbildung

Bachelor's degree in science, technology, engineering, math, business or equivalent

Jobbeschreibung

AWS is seeking a Customer Success Specialist for the Communication Developer Services (CDS) spanning End User Messaging and Amazon SES, with a focus on Applied AI. You will guide enterprise customers through onboarding, ramp, and adoption of CDS channels like email, SMS, and other messaging, while coordinating cross-functional teams including sales, solutions architecture, partners, and product.

The role emphasizes hands-on guidance on AI-driven engagement patterns, setting account plans, and