Senior Manager, Solutions Architecture — CDS & AI Messaging

Amazon Web Services (AWS); Chicago (IL); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Sr. Manager, Solutions Architecture for Communication Developer Services (CDS) to lead a worldwide team of Specialist SAs and shape the technical go-to-market strategy for SES and End User Messaging.

You will drive adoption programs, set technical standards, and partner with Sales, Product Marketing, and BD to accelerate revenue. You will leverage AI to build scalable playbooks and reference architectures, ensuring customer engagements align with business

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
• 3+ years of people-management experience, leading and developing technical teams.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience with cloud architecture and one or more communication / customer-engagement domains (messaging, email, CPaaS, or marketing technology).

Responsibilities

• Lead, coach, and grow a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
• Own and lead key business and technical initiatives — define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
• Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
• Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures) that help account teams and customers get to outcomes faster.
• Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
• Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
• Help shape the CDS vision for conversational and agentic AI — identifying how intelligent agents and AI-driven workflows can transform how customers communicate across channels, and guiding the SA team to bring those capabilities to life for customers.
• Build the team’s operating rhythm — adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

Skills

Leadership

Cloud architecture

Strategic planning

Customer engagement domains

People management

Education

Bachelor's degree or equivalent

Tools

AWS SES

End User Messaging

Job description

Amazon Web Services, Inc. is seeking a Sr. Manager, Solutions Architecture for Communication Developer Services (CDS) to lead a worldwide team of Specialist SAs and shape the technical go-to-market strategy for SES and End User Messaging.

You will drive adoption programs, set technical standards, and partner with Sales, Product Marketing, and BD to accelerate revenue. You will leverage AI to build scalable playbooks and reference architectures, ensuring customer engagements align with business