Senior Customer Success Analyst for Enterprise Accounts

Halliburton; Houston (TX); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Halliburton's Landmark Software & Services in Houston seeks a Senior Customer Success Analyst to own post-sale relationships, drive adoption, and lead renewal readiness. You will coordinate across Sales, Technical Sales, Services, Support, Product and Engineering to ensure value realization and expansion opportunities.

The role requires exceptional communication, cross-functional leadership, and experience managing complex enterprise accounts in a global, matrixed environment.

Formación

• 10+ years of relevant professional experience in customer-facing roles.
• Experience in customer success, account management, consulting, professional services or equivalent.
• Experience managing complex enterprise customer relationships with operational, technical and executive stakeholders.
• Ability to influence and coordinate cross-functional teams without direct authority.
• Strong written and verbal communication, presentation, analytical and organizational skills.
• Ability to manage multiple accounts, priorities, risks and action plans in a global, matrixed environment.

Responsabilidades

• Own post-sale customer relationships and develop success plans aligned with customer objectives.
• Coordinate onboarding, adoption, and ongoing operations transitions.
• Monitor product usage and adoption, address barriers and demonstrate measurable outcomes.
• Lead customer business reviews, engage stakeholders, and track actions.
• Assess account health, manage risks, coordinate escalations and recovery plans.
• Partner with Sales on renewal readiness and identify expansion opportunities.
• Tailor engagement to customer needs and account segments.

Conocimientos

Customer Success

Account management

Stakeholder management

Cross-functional collaboration

Communication

Problem-solving

Herramientas

Salesforce

Power BI

Descripción del empleo

Halliburton's Landmark Software & Services in Houston seeks a Senior Customer Success Analyst to own post-sale relationships, drive adoption, and lead renewal readiness. You will coordinate across Sales, Technical Sales, Services, Support, Product and Engineering to ensure value realization and expansion opportunities.

The role requires exceptional communication, cross-functional leadership, and experience managing complex enterprise accounts in a global, matrixed environment.