Customer Success Analyst (IV - V - Manager) Landmark

Halliburton; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Halliburton's Landmark Software & Services in Houston seeks a Senior Customer Success Analyst to own post-sale relationships, drive adoption, and lead renewal readiness. You will coordinate across Sales, Technical Sales, Services, Support, Product and Engineering to ensure value realization and expansion opportunities.

The role requires exceptional communication, cross-functional leadership, and experience managing complex enterprise accounts in a global, matrixed environment.

Qualifications

• 10+ years of relevant professional experience in customer-facing roles.
• Experience in customer success, account management, consulting, professional services or equivalent.
• Experience managing complex enterprise customer relationships with operational, technical and executive stakeholders.
• Ability to influence and coordinate cross-functional teams without direct authority.
• Strong written and verbal communication, presentation, analytical and organizational skills.
• Ability to manage multiple accounts, priorities, risks and action plans in a global, matrixed environment.

Responsibilities

• Own post-sale customer relationships and develop success plans aligned with customer objectives.
• Coordinate onboarding, adoption, and ongoing operations transitions.
• Monitor product usage and adoption, address barriers and demonstrate measurable outcomes.
• Lead customer business reviews, engage stakeholders, and track actions.
• Assess account health, manage risks, coordinate escalations and recovery plans.
• Partner with Sales on renewal readiness and identify expansion opportunities.
• Tailor engagement to customer needs and account segments.

Skills

Customer Success

Account management

Stakeholder management

Cross-functional collaboration

Communication

Problem-solving

Tools

Salesforce

Power BI

Job description

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Customer Success Analyst (IV - V - Manager) Landmark

Location: Houston, TX, US, 77032

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

About Landmark

Landmark, a Halliburton business line, provides the industry’s most comprehensive suite of digital solutions for exploration, drilling, and production optimization. Its software and data platforms empower customers to model subsurface assets, manage drilling risk, and accelerate decision-making through cloud, AI, and advanced analytics.

About the Role

The Technical Support Analyst drives customer adoption, measurable value realization, retention and growth across a portfolio of customers. The CSM is the primary post-sale relationship owner and trusted advisor, coordinating the customer journey from onboarding through adoption, value realization, renewal readiness and expansion. The role orchestrates Sales, Technical Sales, Services, Support, Product and Engineering to provide clear ownership, consistent handoffs and proactive customer engagement.

Key Responsibilities

• Own post-sale customer relationships and develop success plans aligned with customer business objectives.
• Coordinate seamless transitions across onboarding, adoption, and ongoing operations.
• Monitor product usage and adoption, address barriers, and demonstrate measurable customer outcomes.
• Lead customer business reviews, engage key stakeholders, and track agreed actions.
• Assess account health, proactively manage risks, and coordinate cross-functional escalations and recovery plans.
• Partner with Sales on renewal readiness and retention and identify qualified expansion opportunities while Sales retains commercial ownership.
• Tailor engagement to customer needs and account segments

Qualifications

Required

• Minimum of 10 years of relevant professional experience.
• Experience in Customer Success, account management, consulting, professional services, technical account management or a comparable customer-facing role.
• Experience managing complex enterprise customer relationships and communicating with operational, technical and executive stakeholders.
• Demonstrated ability to influence and coordinate cross-functional teams without direct authority.
• Strong written and verbal communication, presentation, analytical, organizational and problem-solving skills.
• Ability to manage multiple accounts, priorities, risks and action plans in a global, matrixed environment.

Preferred

• Experience with enterprise software, digital transformation, cloud or industrial technology solutions.
• Knowledge of energy industry workflows, including upstream, subsurface, drilling, wells, production or data-management environments.
• Experience with customer health, adoption, value realization, renewal readiness and executive governance frameworks.
• Familiarity with CRM, product telemetry, analytics and reporting tools such as Salesforce and Power BI.

Candidates who possess qualifications exceeding the minimum job requirements may be considered for higher-level positions based on experience, additional qualifications, demonstrated capabilities, and current business needs. Depending on education, experience, and skill level, candidates may be eligible for roles ranging from Customer Success Analyst IV to Customer Success Analyst V or Customer Success Manager.

At Halliburton, we’re committed to supporting you and your family with a comprehensive and affordable benefits package that covers your physical, emotional, financial, and parental needs — now and in the future. When you join our team, you’ll gain access to a wide range of programs designed to help you thrive at work and at home.

Core Competencies

Customer focus | Strategic relationship management | Executive communication | Business acumen | Cross-functional leadership | Data-driven decision making | Change and adoption management | Risk mitigation | Results-focused execution

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation

Location

3000 N Sam Houston Pkwy E,Houston,Texas,77032, United States

Requisition Number: 212594
Experience Level: Experienced Hire
Job Family: Support Services
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time

Additional Locations for this position

Compensation Information
Compensation is competitive and commensurate with experience.

Nearest Major Market: Houston
Job Segment: Cloud, Management Consulting, Relationship Manager, CRM, Technology, Customer Service, Management