Senior Customer Solutions & Ops Manager (Residence US)

Bayer; Forest Park (GA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a supply chain operations lead in the US to oversee Order-to-Bill and Bill-to-Cash activities, ensure compliant processes, and coordinate with cross-functional teams to meet performance and quality goals.

You will manage master data, SAP interfaces, and government pricing programs, drive readiness for NDC-12, and reinforce contract controls while maintaining customer satisfaction in a regulated healthcare environment.

Qualifications

• Master’s degree or equivalent with 5+ years in pharma/customer operations
• Experience in pharmaceutical/healthcare supply chain and systems integration
• Experience in regulated pharma environments with serialized, specialty, temperature-sensitive or contract-controlled supply models
• Strong knowledge of SAP/ERP, master data, EDI/API interfaces, serialization or traceability
• Ability to bridge business requirements and technical design across IT and business functions
• Structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting
• Strong cross-functional coordination and stakeholder management across seniority levels
• Proactive approach to evolving customer solutions in a dynamic environment

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support. Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues;
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries;
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement;
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs;
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners;
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership;
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

SAP/ERP

Regulatory/compliance

Stakeholder management

Project management

Data analysis

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with relevant experience

Tools

EDI/API interfaces

Serialization systems

Master data management (MDM)

Job description

Bayer is seeking a supply chain operations lead in the US to oversee Order-to-Bill and Bill-to-Cash activities, ensure compliant processes, and coordinate with cross-functional teams to meet performance and quality goals.

You will manage master data, SAP interfaces, and government pricing programs, drive readiness for NDC-12, and reinforce contract controls while maintaining customer satisfaction in a regulated healthcare environment.