Senior Customer Solutions Manager II (US, Residence Based)

Bayer; Warden (WA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a seasoned Operations Lead to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, and government pricing programs, ensuring compliant service delivery and high customer satisfaction.

The role requires strong SAP/ERP knowledge, master data and serialization experience, and the ability to align IT with business needs across multiple functions. A location-based US work setup is expected.

Qualifications

• Master’s degree plus 5+ years of relevant experience or a Bachelor’s with equivalent experience.
• Experience in pharmaceutical/healthcare customer operations and supply chain.
• Regulated pharma environment experience with serialized or partner-managed supply models preferred.
• Strong knowledge of SAP/ERP and master data concepts.
• Ability to bridge business requirements and technical design across IT and business teams.
• Proven cross-functional coordination, communication and stakeholder management.
• Forward-thinking approach to evolving customer solutions in a dynamic environment.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities including account setup, billing and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models.
• Collaborate with logistics and supply chain teams to develop tailored customer solutions.
• Coordinate NDC-12 readiness across master data, SAP, serialization and pricing.
• Align cross-functional requirements with IT, Quality, Regulatory, Finance and external partners.
• Lead integrated cluster plans, manage risks, and provide escalation paths to PMO.
• Engage in industry discussions to align Bayer's readiness with external expectations.

Skills

Multi-disciplinary customer solutions

Cross-functional coordination

Regulated pharmaceutical environments

Requirements gathering

Testing coordination

Readiness reporting

Stakeholder management

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking a seasoned Operations Lead to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, and government pricing programs, ensuring compliant service delivery and high customer satisfaction.

The role requires strong SAP/ERP knowledge, master data and serialization experience, and the ability to align IT with business needs across multiple functions. A location-based US work setup is expected.