Senior Customer Success & Resolution Specialist

Collectors; Boca Raton (FL); On-site; USD 65,904,384 - 80,231,424; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Educational Assistance

Commuter Benefits

Fertility Benefits

Job summary

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.

We’re looking for a Senior Customer Relations Specialist to join our PSA Customer Relations team at our Boca Raton, FL office.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 3 years of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.
• Keep emotions under control, remain open to ideas and try new things.

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information by using the department protocols to our customers.
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Skills

Customer relations

Communication

Problem solving

Attention to detail

Organizational skills

Google Workspace

Salesforce

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

Google Workspace

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.

We’re looking for a Senior Customer Relations Specialist to join our PSA Customer Relations team at our Boca Raton, FL office.