Senior Patient Service & Case Management Specialist

Edwards Lifesciences Gruppe; Irvine (CA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Competitive salaries

Performance-based incentives

Benefits programs

Job summary

Edwards Lifesciences Senior Representative, Customer Service is based in Irvine, CA, with onsite or hybrid options. The role focuses on managing customer contacts, order details, and case documentation with precision while collaborating across the organization to support patient outcomes.

Responsibilities include using case management to track orders, communicating backorder statuses, and escalating issues to maintain service excellence. Strong communication and problem-solving are essential.

Qualifications

• HS Diploma or equivalent.
• 4 years of related experience.
• Experience with ERP software (JDE).
• Familiar with Salesforce.

Responsibilities

• Use case management system to manage customer contacts and order details with accuracy.
• Proactively track, resolve, and escalate orders or cases per service standards.
• Place and monitor orders via phone, fax, and email for hospital and sales rep customers.
• Resolve complex issues via root cause analysis and implement resolutions.

Skills

Customer service

Communication skills

Time management

Team collaboration

Education

High School Diploma

Tools

JDE

Salesforce

MS Office

Job description

Edwards Lifesciences Senior Representative, Customer Service is based in Irvine, CA, with onsite or hybrid options. The role focuses on managing customer contacts, order details, and case documentation with precision while collaborating across the organization to support patient outcomes.

Responsibilities include using case management to track orders, communicating backorder statuses, and escalating issues to maintain service excellence. Strong communication and problem-solving are essential.