Senior Customer Service Specialist

Global Channel Managementinc; Bridgewater (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Channel Managementinc is seeking a Senior Customer Service Representative in the United States. The role requires strong communication skills, a professional demeanor, and 5+ years of experience in a call center environment to assist customers and resolve issues.

The position emphasizes handling inquiries about products and services, as well as resolving complaints while maintaining a friendly and helpful attitude toward customers and vendors.

Qualifications

• 5+ years of experience as a senior customer service representative
• High degree of professionalism with strong organizational, communication, and computer skills
• Friendly/helpful demeanor toward customers, vendors and coworkers

Responsibilities

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve complaints

Skills

Customer service

MS Office

Call center

Communication

Multitasking

Job description

Global Channel Managementinc is seeking a Senior Customer Service Representative in the United States. The role requires strong communication skills, a professional demeanor, and 5+ years of experience in a call center environment to assist customers and resolve issues.

The position emphasizes handling inquiries about products and services, as well as resolving complaints while maintaining a friendly and helpful attitude toward customers and vendors.