Call Center Specialist - Customer Support & Data Entry

Globalchannelmanagement; Silver Spring (MD); On-site; USD 34,000 - 42,000; Full time

Job summary

Globalchannelmanagement in Maryland seeks a Call Center Representative with 2+ years of experience to handle customer inquiries, process orders, and support the sales and service teams. The ideal candidate will excel in a fast-paced environment, maintain data accuracy, and communicate clearly with customers.

You will answer phones, process orders and returns, quote prices, resolve issues, and track shipments.

Qualifications

• 2+ years of call center or customer service experience.
• Strong communication and data entry accuracy.
• Ability to use technology systems to troubleshoot and document issues.

Responsibilities

• Answers phones.
• Takes new orders.
• Takes redo.
• Answers technical questions.
• Provide price quotes.
• Researches frame mix ups.
• Searches for lost frame.
• Tracks lost shipments (Consolidated and UPS).
• Handles inbound/outbound calls and emails; uses systems to troubleshoot and report.

Skills

Call center

Customer service

Inbound/outbound calls

Data entry

Education

High school diploma

Job description

Globalchannelmanagement in Maryland seeks a Call Center Representative with 2+ years of experience to handle customer inquiries, process orders, and support the sales and service teams. The ideal candidate will excel in a fast-paced environment, maintain data accuracy, and communicate clearly with customers.

You will answer phones, process orders and returns, quote prices, resolve issues, and track shipments.