Senior Customer Service & Solutions Agent

Federal Express Corporation; Anchorage (AK); On-site; USD 32,000 - 44,000; Full time

Job summary

Federal Express Corporation in Anchorage, AK, seeks a customer service and administrative support associate to provide accurate information and assist with inquiries, problem resolution, and selling of services at the station.

The role includes handling administrative tasks to maintain smooth station operations, with a High School Diploma/G.E.D. and strong communication skills. Schedule is Mon-Fri 11AM-8PM, with equal opportunity employment and accommodations available.

Qualifications

• Ability to operate computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver packages of any weight above 50 lbs with appropriate equipment or assistance.
• Good human relations and communications skills.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution, and selling company services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Computer terminal operation

Lift up to 50 lbs

Manual package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

Federal Express Corporation in Anchorage, AK, seeks a customer service and administrative support associate to provide accurate information and assist with inquiries, problem resolution, and selling of services at the station.

The role includes handling administrative tasks to maintain smooth station operations, with a High School Diploma/G.E.D. and strong communication skills. Schedule is Mon-Fri 11AM-8PM, with equal opportunity employment and accommodations available.