Patient Access Representative 3 Full Time Bascom Palmer Eye Institute Miami, FL

University of Miami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, has a full-time opportunity for a Patient Access Representative 3 in Miami, Florida. The On-Site role oversees the registration and financial clearance activities that facilitate reimbursement and serves as a functional expert for department peers.

The role requires high school completion and a minimum of 3 years of relevant experience, with strong knowledge of accounting procedures, confidentiality, and effective communication.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Knowledge of accounting procedures and principles.

Responsibilities

• Register and obtain demographic, financial, and clinical information for financial clearance.
• Contact patients' families or offices to obtain missing insurance information.
• Verify insurance eligibility and notify if eligibility fails.
• Coordinate with scheduling to identify add-on patients.
• Obtain authorizations, pre-certifications, referrals.
• Notify patients of liabilities and collect funds.
• Maintain accurate records in the system of record.
• Lead resource for lower level Patient Access Representatives.
• Recommend process improvements to leadership.
• Adhere to policies and safeguard assets.

Skills

Accounting procedures

Attention to detail

Discretion

Independence

Effective communication

Collaboration with Transfer Center

Admissions orders processing

Interdepartment collaboration

Remote call center knowledge

Education

High school diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 3 in Miami, Florida.

The Patient Access Representative 3 (On-Site) oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department and serves as functional expert for department peers.

Core Job Functions:

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower level Patient Access Representatives.
• Recommends new approaches to management for enhancing performance and productivity.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

_ This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. _

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of generally accepted accounting procedures and principles.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and/or in a collaborative environment.
• Ability to communicate effectively in both oral and written form.
• Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.
• Responsible for processing admissions orders received via in-basket messaging.
• Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions
• Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff