Patient Access Representative 1 Full Time Bascom Palmer Eye Institute - Naples, FL

University of Miami; Naples (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, has a full-time opening for a Patient Access Representative 1 in Naples, Florida. This on-site role registers patients for clinical services, verifies insurance benefits, and collects payments.

You will perform full registration, obtain insurance cards and IDs, explain privacy and financial forms, schedule follow-ups, and support front-desk operations while upholding University policies and patient confidentiality.

Qualifications

• High school diploma or equivalent with relevant experience or certification.
• Ability to learn new procedures and adapt to priorities.
• Strong communication and teamwork skills; proficient with office software.

Responsibilities

• Registers patients for clinical services and verifies insurance benefits.
• Obtains copies of insurance cards and IDs, and collects payments.
• Explains consent, financial liability, and HIPAA; schedules follow-ups and records no-shows.
• Answers calls, assists with inquiries, and supports front-desk operations.
• Adheres to University policies and protects university assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience, certification or license

Tools

Office software

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 1 in Naples, Florida.

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

CORE JOB FUNCTIONS

• Performs full registration and ensures that insurance is verified, and all patients' information is correct.
• Obtains copies of insurance cards, driver's license, and any applicable referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
• Instructs patients to complete any questionnaires that might be required by physician.
• Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
• Reconciles all vouchers and delivers them to designated area.
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education:High School Diploma or equivalent/relevant experience, certification or license
• Experience:Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full timeEmployee Type:Staff