Senior Customer Service Representative

Energy Innovation Corp; Westminster (CO); On-site; USD 99,000 - 146,000; Part time

Job summary

DE Shaw in Westminster, CO seeks a Senior Customer Service Representative to own outbound initiatives and improve omnichannel support. You will manage knowledge bases and mentor teammates while delivering compelling demos and maintaining a consistent weekly cadence.

The role emphasizes clear writing, collaboration, and a customer-centric approach. The position is based in Westminster with a flexible, part-time cadence and a strong emphasis on team alignment and ownership of client outcomes.

Qualifications

• Solid knowledge base management grounding.
• Outbound calling ability.
• Avaya fundamentals and Genesys Cloud familiarity.
• Collaborative, willing to share credit.
• Strong analytical and problem-solving skills.
• Mentorship capability.

Responsibilities

• Sniff out the Omnichannel Support gap that's leaking deals at handoff
• Rewrite the one-pager until a Westminster stranger gets it in ten seconds
• Push Written Communication adoption so the CO team stops flying blind
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Set the weekly cadence that keeps DE Shaw reps accountable
• Deliver persuasive product demos to zero-bureaucracy buyers and stakeholders
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

Skills

Analytical skills

Problem solving

Mentorship

KB management

Outbound calling

Collaboration

Time flexibility

Tools

Avaya

Genesys Cloud

Job description

Revenue targets at DE Shaw are public, ambitious, and yours to own the moment you take this Senior Customer Service Representative role. This underdog-spirited role offers $99,000 - $146,000, full ownership of Organization projects, and the support of a team that ships together.

Key Responsibilities

• Sniff out the Omnichannel Support gap that's leaking deals at handoff
• Rewrite the one-pager until a Westminster stranger gets it in ten seconds
• Push Written Communication adoption so the CO team stops flying blind
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Set the weekly cadence that keeps DE Shaw reps accountable
• Deliver persuasive product demos to zero-bureaucracy buyers and stakeholders
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

What You'll Bring

• Comfort with the part-time cadence of a Westminster-based operation
• Solid Knowledge Base Management grounding, plus Outbound Calling you can pick up on the fly
• Avaya fundamentals plus the Genesys Cloud polish clients notice
• A collaborator's reflex to share credit and absorb blame
• Strong analytical and problem-solving capabilities
• Demonstrated capacity to mentor or support senior teammates

Somewhere between a startup and an institution, DE Shaw has spent years perfecting Outbound Calling for clients all over Westminster, CO. We value clear writing and honest conversation over status games and politics.

Pair your Relationship Building with our $99,000 - $146,000, our mentors, our benefits, and our flexible Westminster, CO culture, and the math works in your favor.

Candidates are being contacted promptly as part of our active search.