Senior Customer Success & Sales Advocate - Part-Time

Energy Innovation Corp; Westminster (CO); On-site; USD 99,000 - 146,000; Part time

Job summary

DE Shaw in Westminster, CO seeks a Senior Customer Service Representative to own outbound initiatives and improve omnichannel support. You will manage knowledge bases and mentor teammates while delivering compelling demos and maintaining a consistent weekly cadence.

The role emphasizes clear writing, collaboration, and a customer-centric approach. The position is based in Westminster with a flexible, part-time cadence and a strong emphasis on team alignment and ownership of client outcomes.

Qualifications

• Solid knowledge base management grounding.
• Outbound calling ability.
• Avaya fundamentals and Genesys Cloud familiarity.
• Collaborative, willing to share credit.
• Strong analytical and problem-solving skills.
• Mentorship capability.

Responsibilities

• Sniff out the Omnichannel Support gap that's leaking deals at handoff
• Rewrite the one-pager until a Westminster stranger gets it in ten seconds
• Push Written Communication adoption so the CO team stops flying blind
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Set the weekly cadence that keeps DE Shaw reps accountable
• Deliver persuasive product demos to zero-bureaucracy buyers and stakeholders
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

Skills

Analytical skills

Problem solving

Mentorship

KB management

Outbound calling

Collaboration

Time flexibility

Tools

Avaya

Genesys Cloud

Job description

DE Shaw in Westminster, CO seeks a Senior Customer Service Representative to own outbound initiatives and improve omnichannel support. You will manage knowledge bases and mentor teammates while delivering compelling demos and maintaining a consistent weekly cadence.

The role emphasizes clear writing, collaboration, and a customer-centric approach. The position is based in Westminster with a flexible, part-time cadence and a strong emphasis on team alignment and ownership of client outcomes.