Senior Customer Service Representative

Illinois Tool Works; Tucson (AZ); Remote; USD 80,000 - 115,000; Full time

Job summary

Illinois Tool Works in Tucson is seeking a remote Senior Customer Service Representative to lead high-impact initiatives and deeply understand the Tucson market. You will apply NPS insights, refine messaging, and collaborate with product teams to position offerings while pursuing whitespace opportunities.

This role emphasizes a client-centric roadmap and flexible remote work rhythm. The ideal candidate brings leadership experience, strong market knowledge, and a detail-oriented approach to

Qualifications

• Leadership experience guiding senior-level initiatives.
• Familiarity with the Tucson market and local sales marketing landscape.
• Practical command of Net Promoter Score (NPS) and customer experience.

Responsibilities

• Test messaging variations and iterate based on performance data.
• Collaborate with product teams to position new offerings in the Tucson region.
• Chase sales marketing whitespace opportunities in AZ.
• Feed sales the Gorgias signals that indicate buyer readiness.
• Sell the client-centric roadmap, not just today\'s feature set.

Skills

Leadership experience

Tucson market knowledge

Net Promoter Score

Phone etiquette

Attention to detail

Job description

A mentorship-focused Senior Customer Service Representative thrives where targets are loud and excuses are quiet, and that's the culture Illinois Tool Works built in Tucson, AZ. A remote Senior Customer Service Representative post in Tucson that values Phone Etiquette over 5 years, pays $80,000 - $115,000, and never boxes you in.

Key Responsibilities

• Test messaging variations and iterate based on performance data
• Collaborate with product teams to position new offerings in the Tucson region
• Chase the sales marketing whitespace no rep in AZ has worked
• Feed sales the Gorgias signals that say a buyer is ready now
• Sell the client-centric roadmap, not just today's feature set

What You'll Bring

• Proven leadership experience guiding senior-level initiatives
• Familiarity with the Tucson market and local sales marketing landscape
• Practical command of Net Promoter Score, with bonus points for Phone Etiquette
• The discipline to finish the boring 20% that makes the rest matter
• Detail-oriented approach with a commitment to accuracy

People choose Illinois Tool Works because we pair innovative technology with a team that genuinely cares, right here in Tucson. At Illinois Tool Works you're trusted with the why, not just handed the what.

Step into $80,000 - $115,000, real mentorship, a benefits package that delivers, and the kind of flexible remote rhythm people rarely leave.