Remote Senior Customer Service Leader — Mentorship & Growth

Illinois Tool Works; Tucson (AZ); Remote; USD 80,000 - 115,000; Full time

Job summary

Illinois Tool Works in Tucson is seeking a remote Senior Customer Service Representative to lead high-impact initiatives and deeply understand the Tucson market. You will apply NPS insights, refine messaging, and collaborate with product teams to position offerings while pursuing whitespace opportunities.

This role emphasizes a client-centric roadmap and flexible remote work rhythm. The ideal candidate brings leadership experience, strong market knowledge, and a detail-oriented approach to

Qualifications

• Leadership experience guiding senior-level initiatives.
• Familiarity with the Tucson market and local sales marketing landscape.
• Practical command of Net Promoter Score (NPS) and customer experience.

Responsibilities

• Test messaging variations and iterate based on performance data.
• Collaborate with product teams to position new offerings in the Tucson region.
• Chase sales marketing whitespace opportunities in AZ.
• Feed sales the Gorgias signals that indicate buyer readiness.
• Sell the client-centric roadmap, not just today\'s feature set.

Skills

Leadership experience

Tucson market knowledge

Net Promoter Score

Phone etiquette

Attention to detail

Job description

Illinois Tool Works in Tucson is seeking a remote Senior Customer Service Representative to lead high-impact initiatives and deeply understand the Tucson market. You will apply NPS insights, refine messaging, and collaborate with product teams to position offerings while pursuing whitespace opportunities.

This role emphasizes a client-centric roadmap and flexible remote work rhythm. The ideal candidate brings leadership experience, strong market knowledge, and a detail-oriented approach to