Customer Service Manager

Energy Innovation Corp; Minneapolis (MN); On-site; USD 104,000 - 150,000; Full time

Job summary

Illinois Tool Works seeks a Customer Service Manager to lead the Minneapolis, MN market. You will open doors, guide inbound signals, and pursue strategic partnerships while maintaining a high-velocity quota.

With 8+ years using Talkdesk in sales marketing, you will build relationships, craft collateral, and drive real revenue in a fast-paced environment.

Qualifications

• 6+ years navigating the politics that sales marketing work attracts.
• Real facilitation chops with empathy to keep growing.
• Equal parts professionalism and inbound call handling curiosity.
• A knack for customer retention that colleagues rely on.
• Fluency across account management and coaching with strong opinions.
• Writer's ear for tone in high-stakes emails.
• 8+ years putting Talkdesk to work in a sales marketing setting.

Responsibilities

• Open doors in Minneapolis, MN that a manager title alone can't.
• Feed sales the inbound call handling signals that say a buyer is ready now.
• Hunt for partnership angles no one in Minneapolis, MN has tried.
• Qualify hard, so the manager team only chases real money.
• Create sales collateral, decks, and proposals that move prospects forward.
• Carry a $104,000 - $150,000-tier quota and the playbook to hit it.
• Build and nurture relationships with prospects across the Minneapolis, MN market.

Skills

Account Management

Coaching

Inbound Call Handling

Customer Retention

Facilitation

Empathy

Email Tone

Tools

Talkdesk

Job description

The Customer Service Manager we're after at Illinois Tool Works can build a MN territory from a list of names and a lot of nerve. Picture $104,000 - $150,000, a temporary cadence, and 8 years of Problem Solving translating into a manager seat you actually steer at Illinois Tool Works.

Key Responsibilities

• Open doors in Minneapolis, MN that a manager title alone can't
• Feed sales the Inbound Call Handling signals that say a buyer is ready now
• Hunt for partnership angles no one in Minneapolis, MN has tried
• Qualify hard, so the manager team only chases real money
• Create sales collateral, decks, and proposals that move prospects forward
• Carry a $104,000 - $150,000-tier quota and the playbook to hit it
• Build and nurture relationships with prospects across the Minneapolis, MN market

What You'll Bring

• 6+ years navigating the politics that sales marketing work attracts
• Real Facilitation chops, plus the Empathy curiosity to keep growing
• Equal parts Professionalism depth and Inbound Call Handling curiosity
• A knack for Customer Retention that colleagues quietly come to rely on
• Fluency across Account Management and Coaching, with strong opinions on both
• A writer's ear for tone in a high-stakes email
• 8+ years putting Talkdesk to work in a sales marketing setting

Illinois Tool Works writes the software that keeps sales marketing operations humming, all of it engineered in Minneapolis, MN by a builder-led bunch. New hires ship something real in week one, because we'd rather you learn by doing.

We back $104,000 - $150,000 with a growth ladder, a mentor invested in your Inbound Call Handling, and benefits that travel with you across Minneapolis, MN.

The req cycled to active again moments ago for the Minneapolis office.