Senior Customer Service Representative

Production Systems Inc; Roswell (GA); Presencial; USD 89.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship program

Benefits package

Descripción de la vacante

Production Systems Inc is seeking a Senior Customer Service Representative internship-style role in Roswell, GA. The position focuses on driving qualified leads and contracts while managing a high-impact referral program.

You will report on attribution and ROI, own renewal timelines in Roswell, GA, and align sales with marketing outcomes. The role emphasizes leadership, adaptability, and omnichannel customer engagement, with mentorship and real benefits on offer.

Formación

• Experience in outbound calling and lead generation.
• Proven ability to lead or collaborate within a sales/marketing context.
• Willingness to own performance numbers and drive results.
• Experience with omnichannel customer interactions is a plus.

Responsabilidades

• Develop and manage a referral program for Production Systems Inc customers.
• Provide reporting on attribution and ROI to inform budgeting cycles.
• Own renewal timelines to reduce churn in Roswell, GA.
• Bridge ad spend and revenue to optimize profitability.
• Enhance what marketing promises with sales delivery.

Conocimientos

Outbound Calling

Sales Leadership

Numerical ownership

Adaptability

Active Listening

Omnichannel support

GA work history

Herramientas

CRM software

Descripción del empleo

At Production Systems Inc, the Senior Customer Service Representative is the engine behind every qualified lead and every signed contract. Set against the usual sales marketing listings, this internship role at Production Systems Inc stands out for one reason - it pays $89,000 - $137,000 and trusts you.

Key Responsibilities

• Stitch together a referral program Production Systems Inc customers want to share
• Report on attribution and channel ROI to inform the $89,000 - $137,000 budget cycle
• Keep Roswell renewals from slipping by owning the timeline
• Close the loop between ad spend and revenue, dollar for dollar
• Close the gap between what marketing promises and sales delivers
• Decode why GA buyers say yes and double down on it

What You'll Bring

• The humility to revise strong opinions when the data argues back
• Hands-on Outbound Calling experience that survives a whiteboard interview
• Flexibility to adapt your approach as business needs evolve
• Comfort owning a number that goes up or down because of you
• Solid Team Leadership grounding, plus Active Listening you can pick up on the fly
• Active Listening fundamentals plus the Omnichannel Support polish clients notice
• A GA work history, or strong reasons you'll thrive here anyway

Production Systems Inc is where curious, high-growth people come to build the future of sales marketing. Every client-focused idea gets a fair hearing at Production Systems Inc, no matter the 7 of experience behind it.

• Pay starts strong at $89,000 - $137,000, mentorship runs deep, and the road from senior to lead is paved with real benefits.

Currently hiring in Roswell, GA, with a fresh listing as of today.