Senior Customer Service Representative

Egreenservices; Minot (ND); On-site; USD 81,000 - 118,000; Full time

Job summary

Energy Transfer in Minot, ND is seeking a Senior Customer Service Representative to convert local interest into invoices. The role offers a base salary between $81,000 and $118,000, a ND contract arrangement, and significant decision-making latitude.

You will mentor teammates and drive growth through strategic customer engagement. The position emphasizes empathy-led sales, thorough qualification of opportunities, and collaboration with finance to align targets with company vision.

Qualifications

• Strong communication and interpersonal skills.
• Experience mentoring senior teammates.
• Familiarity with Kustomer CRM.
• Curiosity and willingness to learn.

Responsibilities

• Lead empathy-led go-to-market efforts for products launching in ND.
• Turn churned logos into win-back targets with a plan.
• Qualify inbound leads and route them through the sales funnel.
• Manage the senior account as the priority.
• Discuss numbers with finance and then with prospects.

Skills

Growth mindset

Active Listening

Kustomer

Mentoring

Curiosity

Communication

Tools

Kustomer

Job description

The job is simple to state and hard to do: a Senior Customer Service Representative at Energy Transfer turns interest in ND into invoices. This Senior Customer Service Representative role hands senior talent $81,000 - $118,000, a contract arrangement in ND, and the latitude to call the shots.

Key Responsibilities

• Lead empathy-led go-to-market efforts for products launching in ND
• Turn churned sales marketing logos into win-back targets with a plan
• Qualify inbound leads and route them through the sales funnel efficiently
• Run the senior account like it's the only one that matters
• Talk numbers with finance, then talk vision with prospects

What You'll Bring

• A growth mindset that treats feedback as fuel, not threat
• A growth mindset and openness to constructive feedback
• Senior fluency in Active Listening, with Kustomer on your roadmap
• 5 years of learning when to trust the process and when to break it
• Demonstrated capacity to mentor or support senior teammates
• Curiosity that outpaces your current job description
• Sharp written and verbal communication, tested under scrutiny

At Energy Transfer, the candidly-kind Minot crew believes sales marketing should feel boring and reliable, never thrilling and fragile. We keep ego out of code review and let the Call Center Operations argument win on its merits.

Expect a $81,000 - $118,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at Energy Transfer easy.

The listing got a same-day refresh, so consider it live and ready.