Senior Customer Success Lead — ND Growth

Egreenservices; Minot (ND); On-site; USD 81,000 - 118,000; Full time

Job summary

Energy Transfer in Minot, ND is seeking a Senior Customer Service Representative to convert local interest into invoices. The role offers a base salary between $81,000 and $118,000, a ND contract arrangement, and significant decision-making latitude.

You will mentor teammates and drive growth through strategic customer engagement. The position emphasizes empathy-led sales, thorough qualification of opportunities, and collaboration with finance to align targets with company vision.

Qualifications

• Strong communication and interpersonal skills.
• Experience mentoring senior teammates.
• Familiarity with Kustomer CRM.
• Curiosity and willingness to learn.

Responsibilities

• Lead empathy-led go-to-market efforts for products launching in ND.
• Turn churned logos into win-back targets with a plan.
• Qualify inbound leads and route them through the sales funnel.
• Manage the senior account as the priority.
• Discuss numbers with finance and then with prospects.

Skills

Growth mindset

Active Listening

Kustomer

Mentoring

Curiosity

Communication

Tools

Kustomer

Job description

Energy Transfer in Minot, ND is seeking a Senior Customer Service Representative to convert local interest into invoices. The role offers a base salary between $81,000 and $118,000, a ND contract arrangement, and significant decision-making latitude.

You will mentor teammates and drive growth through strategic customer engagement. The position emphasizes empathy-led sales, thorough qualification of opportunities, and collaboration with finance to align targets with company vision.