Senior Customer Service Representative

Energy Innovation Corp; Milwaukee (WI); On-site; USD 80,000 - 121,000; Full time

Benefits offered by this job

Four-day flex week

Verbal communication coaching

Job summary

Jones Lang LaSalle in Milwaukee, WI is seeking a Senior Customer Service Representative for a freelance role responsible for strategy and execution. You will own networking initiatives, collaborate with a strong team, and help drive growth with a $80,000–$121,000 annual package.

You’ll manage post-sale check-ins, monitor competitor pricing in WI, conduct market research, optimize ad spend, and nurture client relationships.

Qualifications

• Milwaukee network or ability to build one from scratch.
• Proven follow-through and measurable results.
• Comfort with a clear senior bar and accountability.
• Experience thriving in a values-led, deadline-driven setting.
• Resilience across 5+ years of sales/marketing cycles.

Responsibilities

• Own post-sale check-ins to turn clients into references.
• Monitor competitor pricing across Wisconsin.
• Conduct market research on trends in sales/marketing.
• Tune ad creative to reduce cost-per-lead.
• Manage senior accounts as if it’s the sole focus.
• Grow brand awareness via Talkdesk and SLA initiatives.
• Bridge gaps between marketing promises and sales delivery.
• Position Jones Lang LaSalle in trusted sales/marketing conversations.

Skills

Networking

Follow-through

Senior-level communication

Team collaboration

Sales marketing

Tools

Talkdesk

Job description

Help Jones Lang LaSalle reach new markets in WI as a Senior Customer Service Representative responsible for both strategy and execution. You'll take full ownership of Networking initiatives, work alongside a strong team, and earn $80,000 - $121,000 in this freelance role.

Key Responsibilities

• Own the post-sale check-in that turns clients into references
• Keep a finger on competitor pricing across WI
• Conduct market research to uncover trends shaping the sales marketing space
• Tune the ad creative until the sales marketing cost-per-lead drops
• Run the senior account like it’s the only one that matters
• Grow brand awareness through Talkdesk and SLA Management initiatives
• Close the gap between what marketing promises and sales delivers
• Plant Jones Lang LaSalle in the sales marketing conversations buyers already trust

What You’ll Bring

• A Milwaukee network, or the hustle to build one from scratch
• Proven follow-through, measured in shipped things rather than good intentions
• Comfort being measured against a clear senior bar
• Comfort being the newest person in the room and the loudest in the notes
• Experience thriving in a values-led, deadline-driven setting like Jones Lang LaSalle
• Resilience measured across 5 years of sales marketing cycles

An agile Milwaukee, WI company through, Jones Lang LaSalle measures success by how invisible its sales marketing systems become. Politics die fast at Jones Lang LaSalle because we put the awkward stuff on the table early.

At Jones Lang LaSalle, you’ll find $80,000 - $121,000, a four-day flex week option, and ongoing coaching to deepen your Verbal Communication skills.

We stamped it current today; the freelance opening is genuinely accepting candidates.

If a Senior Customer Service Representative role in WI fits the life you’re building, let’s connect.