Senior Customer Service Representative

Energy Innovation Corp; Great Falls (MT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Growth plan

Mentor

Benefits

Job summary

Manufacturing Excellence Inc is seeking a Senior Customer Service Representative for a freelance role in Great Falls, MT. You will build territory plans, qualify inbound leads, and craft follow-ups that drive responses and conversions.

The role emphasizes churn reduction insights, multi-channel campaigns, and aligning ad spend with revenue. A growth plan, mentor, and benefits support your development as you contribute to fast-moving sales marketing initiatives.

Qualifications

• Experience with outbound calling and lead qualification processes.
• Knowledge of Montana sales regulations relevant to marketing/sales.
• Ability to document activities promptly and accurately.

Responsibilities

• Build territory plans for Great Falls, MT.
• Qualify inbound leads and route them through the funnel.

Skills

Outbound calling

Regulatory awareness (MT)

Documentation discipline

Workflow familiarity

Job description

For the Senior Customer Service Representative who loves a quota and a challenge, this freelance role delivers both in equal measure. At Manufacturing Excellence Inc, a freelance Senior Customer Service Representative earns $75,000 - $105,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Build territory plans that maximize coverage across Great Falls, MT
• Qualify inbound leads and route them through the sales funnel efficiently
• Write follow-ups that get answered, not the ones that get ignored
• Pair Churn Reduction insight with gut feel to rank the hottest leads
• Conduct market research to uncover trends shaping the sales marketing space
• Develop and execute multi-channel campaigns that drive qualified leads for Manufacturing Excellence Inc
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• Working knowledge of Outbound Calling alongside transferable Problem Solving chops
• Knowledge of MT-specific regulations relevant to sales marketing work
• The discipline to document while it's fresh, not after it's forgotten
• Familiarity with Manufacturing Excellence Inc-scale workflows, or the appetite to reach them

Manufacturing Excellence Inc spent 5 years in the trenches of sales marketing so its clients across Great Falls, MT wouldn't have to. We hold space for disagreement, then commit fully once the sales marketing call is made.

We hand you $75,000 - $105,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Great Falls the way you like.

Live feed: the Great Falls, MT role remains unfilled and actively recruiting.